Both packages are designed with the customer in mind, offering omni-channel support that includes voice, SMS, email, social ...

The demand for voice and speech recognition technologies is massive — and growing. An analysis by market research firm ...

David of CloneOps discusses the advantages of using the new CloneOps AI voice agent, developed using years of industry ...

Managing crisis with technology. Amy Sessions shares how Clearwater’s utility customer service team leverages new tech to ...

Gogo's management and board of directors treated the Satcom Direct deal like a merger, rather than an acquisition, CEO Chris ...

Navient Corp (NASDAQ:NAVI) reported its Q4 2024 earnings with adjusted core earnings per share (EPS) of $0.25, missing the forecasted $0.25. The company also reported a revenue of $223 million, ...