Public cruelty is never justified. But senior HR leaders don’t get to ignore the rules they enforce on everyone else.

Vermont Business Magazine JD Power’s annual national survey of utility customers places Green Mountain Power (GMP) first among midsize utilities in the East Region for customer satisfaction. The ...

Glance releases its 2026 CX Trends Report, revealing how last year’s rush toward AI reshaped — and often damaged — customer ...

Lender and Broker Services, Products, and Software Home equity may have been the headline in 2025, but the real story is what comes next. With nearly $35 trillion in homeowner equity and rising ...

Despite the marketing sector’s focus on how AI can increase productivity and revenue, Horne emphasizes that human touch is ...

Every successful project begins with a meticulously crafted blueprint. Whether you are building an impressive structure, designing an innovative system, or revolutionizing an organization’s customer ...

Dear Eric: Many companies are training their employees to “be friendlier.” Now, when I go to pay for my groceries or have bloodwork done at a lab, someone invariably asks me, “so what are you doing ...

Bit by bit, HR is taking over corporate life. The ranks of human-resources professionals across the rich world are swelling. Their roles are expanding. And some are still insisting that you complete ...

The CTA will use its share of a $1.5 billion mass transit bailout from Springfield to provide 24-hour service on the Orange Line to Midway Airport and deliver more frequent and cleaner bus and rail ...

Elyssa is a digital news producer for CBS Chicago. She covers breaking news and manages the station's social media presence. The CTA announced several service upgrades following the passing of the ...

The U.S. Secret Service’s Office of Human Resources has announced plans to recompete the Human Resources Staffing Support Services contract. As a key federal law enforcement agency under the ...

As you plan your 2026 HR budget, you're likely facing the same challenge as many other leaders by having to prove the value of every dollar spent. Traditional expenses like payroll and benefits are ...