Store-bought frozen mac and cheese doesn't have the greatest reputation. Yet, there's one brand that some think approaches ...

These two matters, along with other recent activity, provide insights into how the FTC may use its enforcement resources regarding consumer reviews and AI. 1. FTC warning letters on consumer reviews ...

"Early attention to compliance will help reduce enforcement risks and foster greater trust with consumers in an increasingly regulated online marketplace," Crowell & Moring said in a note to clients.

American consumers in December remained downbeat about the state of the economy, a new survey shows. The Conference Board, a nonprofit group representing businesses, said Tuesday that its consumer ...

Look, I'm going to level with you right from the start. When I first heard about Airmoto, I thought it was just another overhyped gadget trying to solve a problem that didn't really exist. You know ...

Chewy, Navy Federal Credit Union and Aldi lead a group of 750 companies recognized for delivering the best customer service in America, according to a study by USA TODAY and its research partner Plant ...

Shares in Trustpilot Group Plc had their steepest ever one-day drop after Grizzly Research said it holds a short position and published a negative report on the consumer-review company. The stock ...

Consumer Reports released its influential annual list of auto brand rankings for 2026. Tesla made strides, jumping up to No. 10 from No. 18 on last year's list of more than 30 auto brands. Overall, ...

An unhappy customer is suing Henderson Castle, alleging in a lawsuit that, after he left a one-star review of the Kalamazoo bed and breakfast’s restaurant, an employee tracked down his place of ...

If you ask customers to review your business online, be very careful how you do it. Just asking them may keep them from coming back. In a recent study, researchers found that customers can get turned ...

Consumers’ moods dropped further in November, according to a monthly survey from the University of Michigan, continuing a slide that has worsened amid persistent price increases and an extended ...

Nearly 7 in 10 healthcare consumers will leave a review when texted or emailed, meaning a “passive reputation management strategy won’t cut it” for health systems, according to a Press Ganey report ...