Because the feeling you create during the experience determines whether customers move up the ladder or fall off completely.

Today, Transcom released 2026 CX Trends: Paradoxes Leaders Can’t Ignore, an industry report designed for enterprise customer experience, operations, and digital transformation leaders. The report ...

McDonald’s does not succeed because it delights customers. It succeeds because it removes uncertainty.

Written testimonials and online reviews are important forms of customer advocacy—but sometimes, the real person behind the ...

When it comes to customer feedback the automotive industry has largely stayed traditional, relying on customer feedback surveys and responses. However, as AI applications grow, Volkswagen Group UK is ...

Dan Porter, founder and CEO of digital sports media company Overtime, can quickly point out a candidate who isn't the right fit for his company. He uses his go-to interview question, one that you've ...

Social Security Commissioner Frank Bisignano gave an update on the SSA's new technology push on Friday during a visit to the Social Security field office in Bridgewater, New Jersey. Bisignano spoke ...

Over the past year, Kate Balingit has been leading the digital health initiative at Mars Pet Nutrition, reporting to the company’s pet care chief information officer, where she is focused on ...

With bank customer expectations constantly evolving – and artificial intelligence only hastening the pace of change – having mechanisms to adapt is crucial, said Ashley Ross, Bank of America’s head of ...

Personalization isn’t just for B2C anymore. While consumer brands have long mastered the art of tailoring experiences, B2B players are now facing rising expectations from their customers and partners ...

NASHVILLE, Tenn. & CAMBRIDGE, Mass.--(BUSINESS WIRE)--According to Forrester’s (Nasdaq: FORR) global Customer Experience Index (CX Index™) 2025 rankings, ongoing challenges that drove last year’s ...

Leveraging interview intelligence has several benefits: • Efficiency And Scalability: These platforms can create structured interview guides. This capability is especially valuable for high-volume ...