Voice AI is rapidly reshaping customer service and contact centers, ushering in a new era of 24/7 efficiency, personalization ...

Since interest rates were first artificially low during the onset of COVID-19, many folks took advantage of the lower rates ...

The best customer service brands 2025 include Apple, Sam's Club, and luxury hotel companies like Mandarin Oriental and ...

A new survey looked at order accuracy, staff courtesy, wait times, and food quality at popular fast-food restaurants. Find ...

Salesforce partners with Singapore Airlines to enhance customer service through AI-driven solutions and Agentforce technology ...

Members of the Jamestown Area Chamber of Commerce Ambassador Committee presented the March Customer Service Award to Howard ...

Companies fail at customer-centric sales strategies when relying on assumptions instead of listening. Businesses that ...

Do you just love taking your car to the dealer for service? J.D. Power says consumer satisfactiong with service visits ...

Porsche Cars North America, Inc. (PCNA) and its network of more than 200 dealers earned the number one ranking overall in the ...

Thousands remain without gas in Lee County after an Atmos Energy crew accidentally released high-pressure gas on Wednesday ...

With all of the reductions in the federal workforce going on, it threatens the service citizens get from the federal government.