As AI chatbots frustrate travelers during disruptions, some travel companies are considering charging extra to reach a human.

The digital age has made us a DIY economy in which millions of jobs no longer exist not because computers do the work, but ...

Capital One Travel isn't seen as a luxury player like Amex and Chase, but adding Discover's cardholders significantly boosts its competitive position.

Two major travel firms have ranked highly in a list of the best UK companies for providing excellent customer service. Hays ...

Sunday saw the highest number of flight cancellations since the pandemic, and the travel disruptions aren't over yet.

Airlines are already preparing for a major winter storm this weekend. Here’s how you can, too.

The travel and tourism industry is often playing catch up. Within a few years many service jobs will be lost to AI because ...

A major, dayslong winter storm is threatening to bring snow, sleet, ice and extensive power outages to about half the U.S.

The online travel agency has invested in AI to boost the productivity for Expedia's workforce and make travel hiccups easier ...

American Airlines has updated its app to help travelers rebook flights and access support during disruptions, offering ...

The military operation in Venezuela disrupted vacations. Here are tips for buying travel insurance and protecting your trip.