The American Customer Satisfaction Index’s (ACSI) annual Retail and Consumer Shipping Study for 2026 found that several ...

Disciplined, value-focused customers are rewarding brands that deliver smooth experiences, ACSI’s Forrest Morgeson said.

Amazon ranked well in a new American Customer Satisfaction Survey. It is by far the largest among its rivals in terms of ...

Walmart ranked poorly in a new American Customer Satisfaction Survey. When it comes to earnings, though, this retailer stands ...

Contact centers need AI to scale, but leaders can’t afford to trade efficiency for trust. A copilot-first roadmap keeps ...

New joint solution combines Medallia's deep customer experience and operational intelligence with Ada's proven capabilities for agentic AI at scale to fix customer friction fast Medallia, Inc., the ...

The companies on Jan. 21 announced a strategic partnership and joint solution that combines Medallia's omnichannel customer ...

AI and the CXO are reshaping customer experience as leaders build adaptive systems that respond in real time to customer needs and expectations.

Scammers regularly pretend to be the warehouse chain and send out fraudulent text messages and emails in an attempt to steal ...

Stakeholders can lodge feedback through the NSW government’s Have Your Say website, either by completing an online survey or making a written submission. The consultation period runs from Jan. 15 to ...

Satisfaction with the claims process among those who filed an auto claim in the past year improved by eight percentage points to 81% between 2023 and 2025, indicating the insurance industry has ...

Corporate customers are already considered drivers of electromobility today. A recent Dataforce study shows that more than a ...