MetroAccess, which offers Metro's door-to-door service for people with disabilities, faces growing criticism for a lack of performance and poor customer satisfaction. Numan Aslam, who has cerebral ...
Metro directors yesterday approved giving more than $1 million to the contractor operating the MetroAccess service for the region's disabled, because the transit authority had underestimated the ...
The March 5 front-page story "What Disabled Riders Endure" provided several examples of the challenges faced by MetroAccess riders. We are concerned about the information and service inconsistencies ...
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