According to a Tuesday IRS release, paper checks will be "phased out" starting Sept. 30 "to the extent permitted by law." ...

The change will take effect on Sept. 30, which is the same day that the Social Security Administration begins phasing out paper checks in favor of electronic benefit payments. Here’s everything you ...

The internal and external customer nomenclature has existed for decades. The external customers don’t work for your company; they’re the folks who pay for a new install or a repair. The internal ...

The articles and discussions for Customer Service Week 2016 that I’ve seen focus on “external customers”--you know, the people we used to simply call “customers.” The people who fill the company ...

If you’re interested in building an internal customer service initiative, here’s how to undertake this on your own, based directly on what I’ve found works for me. (I’m a customer service consultant, ...

From time to time, I run into company leaders who’ll fawn all over paying customers, then turn around and treat employees (the people who serve those customers, day in and day out) like pond scum. Not ...

The Internal Revenue Service is the revenue service of the United States federal government, which is responsible for collecting taxes and administering the Internal Revenue Code, the main body of the ...

The Internal Revenue Service ordered most of its approximately 20,000 customer service employees back to the office this week, ending a long era of hybrid and remote work. There was just one problem: ...

An external customer is defined as a non-university entity. Many external customers can be identified because they pay by cash, check, or credit card. This includes students, faculty and staff, and ...

Provides rate sheets, resources and guidance regarding rate-based sales of goods and services from campus units to internal and external customers. Service Activities | OCG Information and guidance ...