The Federal Communications Commission voted Thursday to look into the use of offshore call centers and ways to require phone operators to be proficient in “American Standard English.” The FCC is ...

Have you ever called into a customer service line and known you were talking to someone 3,000 miles away? That distance is about more than physical separation; it can mean an inability to connect and ...

The new real-time, AI-backed emergency call center translation tool could help residents and first responders, according to ...

WASHINGTON, March 4 (Reuters) - The Federal Communications Commission said on Wednesday it is considering limits on U.S. telecom ‌firms' use of foreign call centers and requiring foreign-based ...