Travel companies are increasingly using "no-reply" emails, which frustrates customers needing assistance. Experts warn that "no-reply" emails can be perceived as poor customer service and may even be ...

Travel companies increasingly send no-reply emails forcing customers to navigate chatbots and phone trees. Companies claim it improves efficiency but it creates frustration when travelers need ...

When Eileen Landauer’s hotel in Jasper, Alberta, was evacuated because of a wildfire last summer, she faced more than a battle with her online travel agency for a refund. Landauer, an accountant from ...

In this digital age, it's not uncommon to receive random emails. If you've subscribed to a service or a social media account, you'll get updates from them every so often. Transferred some money on an ...

When Eileen Landauer's hotel in Jasper, Alberta, was evacuated because of a wildfire last summer, she faced more than a battle with her online travel agency for a refund. Landauer, an accountant from ...