I'm looking for a call recording solution for our Call Manager system. I saw CallCopy mentioned here before, I came across VPI Capture. Just started Googling so I'm sure there's more. My one ...

It’s becoming inevitable that voice over Internet Protocol (VoIP) will soon be deployed everywhere, from offices and homes to carriers’ backbones. The move from traditional circuit-switched to package ...

JDSU’s PVA-1000 VoIP Capture Agents reside across the network and collect detailed VoIP call statistics for signaling and voice transport quality. JDSU’s unique approach — providing unlimited remote ...

In our third review of VoIP monitoring tools, products from ClearSight Networks, Codima Technologies, JDS Uniphase, WildPackets and Touchstone Technologies, all products were able to monitor the test ...

It’s no secret that voice-over-IP gear is ringing up sales. Some estimates peg public-sector adoption rates at more than 35 percent. Unfortunately, the darker secret for many of the organizations is ...

Why You Should Care: Up-to-date call center solutions that can work with thin clients, VoIP, dual-monitor PCs and Web-based clients are a gem for VARs. CallCopy is seeing healthy interest not only ...

Why You Should Care: SIP Print's product line provides call recording for SIP-based VoIP deployments, helping customers meet stringent compliance requirements. The Lowdown: With its recording ...

Learn about the best VoIP services and how they can help your business.

This type of monitoring is proactive, simple, and affordable -- suitable for private networks or cloud environments. Since last I wrote about Fluke Networks' TruView Live cloud-based real-time ...

Every company, no matter the size, needs a robust communications platform. The top voice over IP (VoIP) services we've tested deliver enterprise-grade phone system features at a ...

As the city of Houston prepares to launch a major voice over IP (VOIP) project, CIO Denny Piper first wants to get a network operations center in place. While he hasn’t chosen which monitoring tools ...

Maintaining a clear and dedicated pathway for both voice and data communications is essential to maintaining security operations, situational awareness, and emergency response; thus, inbound and ...