Customer service in travel is at an all-time low. The Department of Transportation received a record number of complaints last year. You can manage bad service by questioning your loyalties, ...

Forbes contributors publish independent expert analyses and insights. I cover travel with a focus on safety and sustainability. Janet Heller noticed it when she broke her arm and could no longer drive ...

Oh, the lengths some people will go to get better customer service. Like recording phone calls with a customer service agent. Robert Grunfeld, who had a ticket on a United Airlines flight from Newark, ...

Forbes contributors publish independent expert analyses and insights. I cover travel with a focus on safety and sustainability. If you want an idea of how far customer service has fallen — and how ...

According to the World Travel & Tourism Council (WTTC), the tourism GDP in Latin America reports a regional increase of 48.2 percent in 2021, so it is expected to be a great year of recovery. One of ...

Oh, the lengths some people will go to get better customer service. Like recording phone calls with a customer service agent. Robert Grunfeld, who had a ticket on a United Airlines flight from Newark, ...

A frigid arctic blast threatens to derail holiday travel this week. But even those who reach their destinations on time may have reason to grumble: Some will have to make their own hotel beds, wipe ...

During the pandemic, travelers enjoyed some of the best customer service in years. Hotels welcomed returning guests with rock-bottom room rates. Airlines eliminated customer-unfriendly fees. Rental ...

A couple of major European airlines, including Air France, are telling travelers not to contact the company through Twitter. Twitter has long provided a fast way for frustrated fliers to reach airline ...