Most of us would never intentionally bring something unsafe into our homes. That's why we research new products before buying them. None of us wants to look back and think we exposed ourselves or our ...

With over 10 years’ experience writing about consumer affairs, Sarah leads on energy content at Which?, helping customers navigate the market and exposing poor practice. If you haven't had a smart ...

ALBANY - National Grid is in the process of installing so-called smart meters at the homes of its gas and electric customers. National Grid spokesman Patrick Stella confirmed that some local customers ...

BUFFALO, N.Y. (WKBW) — Throughout the summer 7 Problem Solvers has been going through your calls and emails about higher than usual NYSEG energy bills. Most of the NYSEG customers said their bills ...

Millions of customers may be able to get compensation if their smart meter is faulty or installation is delayed in the future after Ofgem proposed new rules for energy suppliers. Some households have ...

LANCASTER, N.Y. — Over the past several weeks, dozens of NYSEG customers in Western New York have reached out to 2 On Your Side with concerns about their recent ...

The Borough of Chambersburg is planning multiple modernization projects for its utility departments. Natural gas, water, and electric departments are all moving to replace existing meters with ...

Households will be given £40 in compensation from next year if their smart meter isn't sending readings to their supplier and the issue isn't fixed within 90 days. You'll be able to get automatic ...

If smart meters do not function as intended, users should in the future be entitled to compensation, demands the Federation of German Consumer Organisations (VZBV). This is because it repeatedly ...

What started as an unexpected knock at the door quickly turned into what one Hamburg homeowner believes may have prevented a ...

A smart electric meter at a National Grid customer’s home. Customers can track usage through the utility’s website. ALBANY — National Grid is in the process of installing so-called smart meters at the ...