Shopify declared a "Code Yellow" calling for improvements to the way its Support teams work. Executives said that merchants aren't as satisfied as they used to be. Shopify's number of active merchants ...

Imagine this: a customer visits your Shopify store at midnight, eager to track their order or inquire about a product. With no one available to respond, they leave frustrated, possibly never to return ...

Shopify’s (NYSE:SHOP) support division has reportedly undergone another round of layoffs as the e-commerce platform is said to have reduced its staff by at least another 12 employees, according to ...

Shopify has hired dozens of outsourced customer-service representatives in recent months. These contractors help merchants troubleshoot issues on their online stores. The outsourcing came after ...

Stores on Shopify Inc. SHOP-T shut down or left the e-commerce platform at an increasing rate in each of the past three years, with just 34 per cent of stores surviving a full year on average, ...