Measuring business traveler "feelings"—or "sentiment," in business parlance—at scale is the goal of a new set of feedback collection and reporting tools called Concur Experience Optimizer announced ...

SAP and Qualtrics have launched the Concur Experience Optimizer, which embeds employee experience management into Concur Travel and Concur Expense. The aim of the joint offering is to help companies ...

Qualtrics' President of AI, Gurdeep Pall, believes the company's repository of human sentiment data could position it to move beyond traditional experience management into higher-value business ...