The 2025 Retail Customer Experience Index offers a detailed evaluation of how leading retailers are adapting to meet evolving customer expectations in today's increasingly digital shopping environment ...

Following is Part 1 of the Retail TouchPoints series focused on Best Practices In Workforce Management. This section focuses on technologies and strategies designed to optimize the scheduling process.

Retail is one of the most dynamic segments, especially when it comes to adopting and integrating new technologies and business models. It’s the only way to exist and thrive in such a competitive world ...

Retail media growth. Retail media has grown into a $128 billion industry, expected to surpass TV advertising. Customer experience impact. Irrelevant ads clutter ecommerce pages, which decreases ...

PALO ALTO, Calif.--(BUSINESS WIRE)--Talkdesk®, Inc., a global provider of artificial intelligence (AI)-powered customer experience (CX) technology that serves enterprises of all sizes, today announced ...

Flying around blogs and bylines there is a lot of rhetoric about the future of retail being the battle of this, or the death of that. For example, there has been talk that Amazon’s new phone will be ...

ShipStation reports that delivery shapes the brand experience, emphasizing reliability, communication, and customer control ...

Inventory data has quietly become the most important customer experience (CX) system in modern retail, and the foundation of ...

Whether a customer is browsing online, checking store availability or tracking a delivery in real-time, today’s retail experience is only as strong as the digital systems behind it. As omnichannel ...

Expanded delivery supports voice, email, chat, social, and text, with bilingual English and Spanish language and rapid scaling. ATLANTA, GA / ACCESS Newswire / February 3, 2026 / ServeRetail, a retail ...

A survey from Ericsson is warning that problems with retail networks and connectivity in general are posing a danger to ongoing profitability. In its Sector in focus: Connecting retail report, ...

The Retail Customer Experience Index offers a detailed evaluation of how leading retailers are adapting to meet evolving customer expectations in today’s increasingly digital shopping environment.