Last year, I was told by my energy supplier Octopus that I need to get a smart meter, as my existing meter is too old. I don't want to share data on my energy use, so I requested that any new smart ...

With over 10 years’ experience writing about consumer affairs, Sarah leads on energy content at Which?, helping customers navigate the market and exposing poor practice. If you haven't had a smart ...

Millions of customers may be able to get compensation if their smart meter is faulty or installation is delayed in the future after Ofgem proposed new rules for energy suppliers. Some households have ...