Residential, commercial and industrial energy customers across Massachusetts and New York are set to benefit from Kraken’s revolutionary customer engagement and billing platform Kraken’s ...

COHOES, N.Y. — As National Grid seeks to raise electric and gas rates across New York state, some customers say they’re struggling with more than just the cost — they’re struggling to reach the ...

National Grid is hosting a series of customer assistance events throughout March to help people manage their energy bills, with a particular focus on seniors. The events are part of the utility ...

National Grid is offering Cape Ann residents a chance Tuesday to connect one-on-one with customer advocates in Gloucester.

ROCHESTER, N.Y. (WROC) — National Grid is warning of scam phone calls demanding money and threatening to turn off service. The ‘spoofing’ calls show up on caller ID as National Grid’s customer service ...