ATLANTA, GA--(Marketwired - October 18, 2016) - Jacada, Ltd. (JCDAF), a leading international provider of customer experience technology designed to simplify the interaction between businesses and ...

ATLANTA, Nov. 18, 2020 (GLOBE NEWSWIRE) -- Jacada, Inc., a pioneer of intelligent customer service automation, has announced its newest strategic partner, Servion Global Solutions, a leading Contact ...

After Successfully Delivering Customer Service RPA Solutions to a Diverse Set of Five9 Customers in 2019, Five9 Awards Jacada at CX Summit ATLANTA, Nov. 12, 2019 (GLOBE NEWSWIRE) -- Five9, Inc. (FIVN) ...

This latest release unleashes new customer analytics visualization tools to allow enterprises to battle customer service complexity and gain insights for continuous improvement of automation that ...

Jacada, provider of unified desktop and process optimization solutions for customer service operations, checked off the top of their 2008 New Year's Resolution list Tuesday with its sale of its ...

Many customer service representatives (CSRs) are finding their jobs shifting underfoot, as products and services grow in both number and complexity. Not only are agents expected to solve issues, but ...

Jacada Ltd. has signed a material agreement with a new customer, a large gas and electric utility provider in the United States. The deal marks a significant expansion of Jacada’s presence in the ...

Conversational AI vendor Uniphore today announced the acquisition of Jacada, a well-established process optimization company for contact centers that has recently ventured into the area of low code/no ...

Legacy integration and Web-to-host software maker Jacada this week is expected to announce a product designed to let users combine content from multiple applications into a single interface. Legacy ...