Long regarded as the set of practices and solutions for ensuring that technology is best meeting the needs of users, the IT Service Management function now serves as the vehicle that will deliver ...

What is ITSM (IT service management)? Your email has been sent This ITSM guide covers how IT service management evolved from ITIL, along with an overview of the ITIL life cycle and the many IT service ...

Salesforce is bringing agentic AI to IT service management (ITSM). The CRM giant is taking aim at competitors like ServiceNow with Agentforce IT Service, a new IT support suite that leverages ...

SANTA CLARA, Calif.--(BUSINESS WIRE)--For six years running, ServiceNow (NYSE: NOW), the company that makes work, work better for people, has been named a Leader in the 2019 Gartner Magic Quadrant for ...

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In 2006, the state of Utah started to consolidate its IT services under the newly formed Department of Technology Services (DTS). Since then, DTS has been working to provide better service to its ...

Mature IT Service Management (ITSM) is essential for strengthening state and local government service delivery and efficiency. Agencies often struggle with aging legacy systems, manual processes, and ...

In today’s digital landscape, organizations are facing increasing demands to do more with less, keeping expenditure at a minimum and efficient output at a maximum. In response, more and more ...

Looking ahead, Mr. Mahadu Vinayak Kurkute envisions IT Service Management as a forward-thinking, intelligence-driven discipline that proactively anticipates the needs of organizations. By harnessing ...

EMERYVILLE, Calif.--(BUSINESS WIRE)--Clear Skye® Inc today announced the findings of their first-ever “Identity Management Survey,” exploring the state of identity governance and security in the ...

ServiceNow wants to be 'the' cloud platform business. And it has huge potential to do that - if it can sell service management as the new class of enterprise software. Every company is a 'platform' ...

The words, “Do unto others as you would have them do unto you” are of course taken from the Bible, but very similar sentiments are found in other religions, in Humanist teaching and in many ...