At some point, almost everyone will have to work with a difficult person. Maybe it’s someone who isn’t meeting their deadlines, isn’t living up to their responsibilities, or has an abrasive ...

Claudio Abilio had hoped to move on after ending a relationship she described as toxic and emotionally abusive. But continued interactions — for various reasons — became fraught with tension and drama ...

This article follows the Direct Message methodology, designed to cut through the noise and reveal the deeper truths behind the stories we live. When I began studying how workplace culture impacts ...

These six books can help ease tensions. By Louisa Kamps Earlier in my career, I worked for a hot-tempered woman who, according to an office rumor, had thrown a shoe at one of my predecessors. Rattled ...

Listen to this article Concentration and mental toughness are the margins of victory. — Bill Russell, NBA Hall of Fame I was contacted by a reader of this column who asked for […] ...

We all have people with whom we struggle, problematic people who seem to drain us of our energies, rub us the wrong way, poke, provoke, frustrate or trigger us. What’s really happening when we find ...

Work is bad enough without having to deal with the inevitable encounters with negative people who sap your energy and block productivity. Research from Michigan State University shows that ...

PARIS: They accept your requests with a smile, then conveniently “forget” every deadline. They compliment you on your presentation, pointing out that they can “finally” see your efforts. Or they ...