I spoke with Bob Sutton about his new book, The Friction Project. Sutton is an organizational psychologist and best-selling author who studies leadership, innovation, organizational change, and ...

DoorDash. GPS. Amazon's same-day delivery. These are all examples of things that aim to ease inconvenience in our lives. Gone are the days when we studied paper maps before a road trip or had to ...

Stanford’s Bob Sutton and Huggy Rao on how to boost efficiency and satisfaction while also improving innovation and decision-making. Organizations too often subject their employees and customers to ...

When life is easy, when our finances are favorable, when our career is thriving and when our relationships are peaceful, we aren’t fundamentally challenged. We don’t need to be brave, resilient or ...

Unpopular opinion incoming: life really was harder 20 years ago. Sure, we might have had relative economic and geopolitical stability back then, but spare a thought for Craig David. The poor guy was ...

Friction is an exciting word, isn’t it? It evokes a sense of reaction – of something dynamic, of an idea or object that is going to change how we feel or think. It’s the motion in an oyster that turns ...