When shopping on Amazon, issues with orders are not uncommon. Based on more than a decade of experience, I've learned that Amazon's automated help, accessible online or through the Amazon App, ...

Black Friday has always been chaotic and its migration from an in-store stampede to online event hasn’t done much to change that. You’re in a rush to snap up good deals and can easily make mistakes ...

Have you ever waited for an Amazon delivery that never showed up? Your package may have been "lost in transit." Last night, I opened up the Amazon app to check on the ...

Amazon’s launch of the AI chatbot Q represents a significant development in the integration of artificial intelligence in customer service. This advancement and others demonstrate AI’s growing ...

We may receive a commission on purchases made from links. Whether you're enjoying all of the perks of an Amazon Prime subscription or you just occasionally buy a product from the online retailer, when ...