The Future of Knowledge Work Summit 2026, taking place on 17 June 2026 in Bengaluru, will bring together CXOs, business ...

As vendors made clear in their Enterprise Connect 2026 keynotes, they see agentic AI as an integral part of CX, whether it's in routing customer queries more effectively to having AI agents handle ...

Artificial intelligence (AI) is ubiquitous in modern society. While it may seem like a brand-new technology to many, computer scientists have been building and testing AI models—albeit simple ones ...

Aron Barbey, the Andrew J. McKenna Family Professor of Psychology in Notre Dame’s Department of Psychology, is also the director of the Notre Dame Human Neuroimaging Center and the Decision ...

AI is a tool. Like other tools, AI operates best when people understand how to use it, trust it, and can integrate it into the way they already work. Finding the right balance between human expertise ...

If the future of warehouse work belongs to humans and robots working side by side, a key question remains: What is the most ...

AI is rapidly changing the world around us, from the way we engage online to how we work. But while the technology is able to complete an astonishing number of tasks, humans are far from obsolete. A ...

For decades, retail’s workforce strategy has revolved around one constant: people. Associates stocked shelves, answered ...

From streamlining everyday tasks to revolutionizing entire business models, AI now touches virtually every use case imaginable. Yet, as AI transitions from proof-of-concept to promising pilots to, ...

Drawing past corporate efficiency revolutions, from outsourcing to open-office culture, Patty Azzarello examines why so many ...