Customer versus Client—What’s the Difference? I’m currently listening to E-Myth Mastery by Michael Gerber while driving to and from work. Michael shares the differences between a customer and a client ...

A “customer” can be defined in different ways, as can a “client.” How do you know when a customer is a client, or the other way around? Should you treat a customer any differently than you would a ...

The kind of customer service, or "client service," if you prefer, required for high net worth individuals (HNWIs) is broadly similar to what's required to provide customer service and support to the ...

In these times of fierce competition, diminishing margins, and blurred lines of product differentiation, one way to stand out against changes in the market is by listening to your customer and ...

There's a big difference between customer experience and customer service. In this video, Entrepreneur Network partner Patrick Bet-David goes through the major differences between the two. Bet-David ...

Korn Ferry, the global, leading organizational and people advisory firm, recently completed a study where they evaluated the skill differences between what they call customer-centric and traditional ...