While a lot of functionality is making its way to the Internet through the various forms of cloud computing, support for customer service varies widely. James Urquhart is a field technologist with ...

SAN JOSE, Calif.--(BUSINESS WIRE)--At its annual customer success and innovation conference, Calix ConneXions 2023, Calix, Inc. (NYSE: CALX) announced the evolution of its award-winning Calix Support ...

Having secured its foothold as the number one CRM solution, Salesforce launched Service Cloud in 2009 with the goal of bringing similarly cloud-based customer service and support automation features ...

NetSuite CRM+ is a customer relationship management tool that provides users with more than just standard customer service functionality. NetSuite's system gives users the capability to run their ...

NEW YORK, Jan. 11, 2026 /PRNewswire/ -- Today at NRF 2026, Google Cloud unveiled Gemini Enterprise for Customer Experience (CX), an agentic solution designed to bring shopping and customer service ...

Customer Success (CS) has rapidly evolved as a discipline over the past ten years to become a central plank of services businesses, from SaaS vendors to professional services firms. Where customer ...

Salesforce.com is continuing to build out its portfolio of software-as-a-service products with the general availability of Einstein Bots for its Service Cloud platform. Service Cloud is software ...

IT buyers like the operational flexibility that the public cloud provides. Capital expenditures go away. OpEx becomes predictable. Resources are available on-demand, with near-endless scalability.

Oracle has entered into an agreement to acquire RightNow Technologies, Inc., a provider of cloud-based customer service, for $43 per share or approximately $1.5 billion net of RightNow's cash and debt ...

Following is Part 3 of the Retail TouchPoints series focused on Creating Winning Cloud Strategies. In this final installment, solution providers discuss current and future benefits of cloud computing.