In her editor's note, Customer Strategist Journal Editor-in-Chief Elizabeth Glagowski compares today's CX environment to a ticking time bomb, with leaders racing to navigate AI adoption, rising ...

Artificial intelligence (AI) can be leveraged by hospitality companies to meet or even exceed customers' expectations, according to a framework proposed by researchers in the Penn State School of ...

Customers expect a lot, but how do we as companies react to that. Well a lot depends on what the customers expectations are in the first place and that deals a lot with how we have presented ourselves ...

Learn how to anticipate future customer needs, become a trusted advisor, and balance today's expectations with tomorrow's ...

From the initial shock waves of the pandemic to persistent economic uncertainty, businesses around the world have had to change nearly every facet of their operations—and no area has seen more ...

It’s not new news. In the dynamic landscape of field service, technology, and innovation are pivotal. But let’s focus less on the direct benefit technology adoption has on your pocketbook and more on ...

Julia Ahlfeldt is an independent customer experience consultant based in Cape Town, South Africa. With a background in strategy and advisory work, Julia found herself drawn to all aspects of the ...

In recent years there has been growing discussion on the ability of financial institutions to adapt their services to the expectations of digital-first customers. What should financial businesses ...

We are Calendar, trying to make the world a much more productive place. Check us out online at https://www.calendar.com. We uphold a strict editorial policy that focuses on factual accuracy, relevance ...

Is your CX customer ready? Customer experience has entered an exciting new phase. Technology is now delivering real, practical benefits for both organisations and customers – not through hype, but ...

The transformation towards digital banking is not just a trend; it is a fundamental change in the industry. Consider these statistics: 91% of consumers view digital banking capabilities as crucial ...

There are a lot of different things that go into starting and operating a business. You need a product or service that can sell and a team that can distribute it. You need marketing campaigns, a ...