A number of Amazon call centers around the world have experienced some form of shutdowns in recent weeks as governments around the world put restrictions on coming into work to slow the spread of ...

Slowly but surely, Amazon's AWS cloud computing unit has become a major player in the call/contact center space with its Amazon Connect cloud-based (and ...

With Amazon Connect, organizations have built robust, scalable omnichannel cloud contact centers to provide reliable, secure, and cost-effective services to their community, all without needing to ...