Brooke Army Medical Center is implementing a new nurse initiative to improve communication and interaction with patients. “We want to provide an environment that enhances patient care through ...

In June 2014, the Medical Group Management Association released the results of a questionnaire that ranked members' most pressing practice management challenges. In this edition of “Practice Makes ...

For the past two years, Detroit-based Henry Ford Health System has focused on creating a service culture that would give patients a consistently positive experience at all sites of care within the ...

LONG BRANCH - Monmouth Medical Center's staff was trying to come up with ways to improve its faltering patient satisfaction scores, but rather than embrace the latest technology or a swanky hospital ...

The patient overwhelm problem tuning shows 70% of patients tune out messages; hospitals must unify communications to improve engagement and outcomes.